Privacy policy

Privacy Policy

 

Okeh ( "Online Booking Platform", “Okeh.ca”, “we”, or “us” or "our") recognizes the importance of privacy. We want you to feel confident using our services, and this privacy policy is to help you understand and describe how we collect, use, and disclose your information.

 

This Notice describes the following:

  • What information we collect;
  • How we use the information;
  • With whom we may share information;
  • Your rights and choices;
  • Security and Storage of Information;
  • Users outside the United States;
  • CCPA Privacy Rights;
  • GDPR Data Protection Rights;
  • Children's Information;
  • Changes to This Privacy Policy;
  • Contact us;

Throughout this document, we will use a few terms to describe various products and roles. All of the text, data, information, software, graphics, photographs and more that we and our affiliates may make available to you, plus our websites and any services, plug-ins, software, or applications (including Okeh Widget, and any Okeh applications) that we may provide all together constitute the Okeh “Website.”
Okeh “User” is defined as you and anyone who uses the Site.  Use can include, but is not limited to, reading, browsing or viewing content, ordering services,  schedule a meeting, making a payment, collecting a payment, or transferring information
Okeh “Organizer” is defined as a User who uses the Site to produce or organize an Event or Services (defined below), as well as to collect a payment, or transfer information or advertisements to other Users.
Okeh “Viewer” is a person who visits the Okeh Website but may or may not be an Okeh User.
“Event” is defined as a private or public cultural, educational, business, sporting or other event, service or conference produced or organized by an Organizer.

This page is used to inform visitors regarding my policies with the collection, use, and disclosure of Personal Information if anyone decided to use Okeh

If you choose to use Okeh, then you agree to the collection and use of information in relation to this policy. The Personal Information that We collect is used for providing and improving the Online Booking Platform Okeh. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Okeh unless otherwise defined in this Privacy Policy.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.


Any terms defined in the Terms of Use, End User License Agreement, and Data Processing Addendum and not otherwise defined in this Privacy Notice are hereby adopted by reference in this Privacy Notice.


Information we collect

We collect information about you directly from you and automatically through your use of our Website. We may combine information automatically collected with other information that we have collected about you including from publicly available sources.

In order to help you protect yourself and your information, we encourage you to provide only that information that is necessary for using our Website.

For example, to schedule a meeting you may only need to provide us with a name, email address, service name, date, and time.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Information You Provide Voluntarily

Appointment Information. An Okeh User, Organizer, or a third-party may voluntarily give us certain information. This can include names, email addresses, and phone numbers; email addresses of other people; the subject of the meeting; and any other information provided to us or as required by the Okeh User upon scheduling, pursuant to the Okeh Terms of Use. If you receive an invitation from Okeh User but do not wish to become Okeh User, please contact the Okeh User who sent the invitation through other means to set up your meeting.

Calendar Information. Okeh Users may connect their calendar with Okeh.   Our calendar integration Provides the ability to select the calendar the user needs from the list of available ones to check the duration and free / busy status of the events in your calendar so that we don’t book you when you’re busy.

Calendar creation. Okeh Users may create their new calendar for example for sharing with Okeh. Our calendar integration  provides you with high quality scheduling services, for your convenience, you can create a new calendar to manage appointments and events.

Calendar sync. To sync events and activities, you can export your appointments from Okeh to a connected calendar.
We never store who you are meeting with, their email address, the meeting title, or any other details about the appointments or meeting information found in your connected calendars..

Billing Information. If you purchase a premium version of Okeh, our third-party payment processors will collect and store your billing address and credit card information. We do not store any information about your credit card.

 

Information Collected Automatically

Like many websites, we and our Service Providers use Cookies, web beacons, and other technologies to receive and store certain types of information when you interact with us through your computer or mobile device subject to your opt-out preferences (see Your Rights and Choices section below). Using these technologies helps us customize your experience with our Website, improve your experience, and tailor marketing messages. Here are some of the types of information we collect:
Log & Device data. When you use Okeh, our servers automatically record information (“log data”), including information that your browser sends whenever you visit our Website. This log data may include the web address you came from or are going to, your device model, operating system, browser type, unique device identifier, IP address, mobile network carrier, and time zone or location. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.
Cookie data. Depending on how you’re accessing our services and subject to your opt-out preferences, we may use “Cookies” (a small text file sent by your computer each time you visit our Website, unique to your Okeh account or your browser) or similar technologies to record log data. When we use Cookies, we may use ‘session’ Cookies (that last until you close your browser) or ‘persistent’ Cookies (that last until you or your browser deletes them). For example, we may use Cookies to keep you logged into Okeh. Some of the Cookies we use are associated with your Okeh account (including personal information about you, such as the email address you gave us), and other Cookies are not.
Other Website Analytics Services. Subject to your opt-out preferences (see ‘Your Rights and Choices’ below), we use third-party Service Providers such as Google Analytics to provide certain analytics and Viewer interactions services to Okeh in connection with our operation of our Website, including the collection and tracking of certain data and information regarding the characteristics and activities of visitors to Okeh. You may opt-out of relevant cookies using opt-out features on their respective websites.

How We Use Your Information
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, picture, and telephone number.

If you decide to register through or otherwise grant access to Google, Okeh may also collect Personal Information that is already associated with your Integrated Service account. You may also have the option of sharing additional information with Okeh through an Integrated Service, as controlled through your settings on that Integrated Service. If you choose to provide such information, during registration or otherwise, Okeh will treat the information as Personal Information and will use it in the ways described in this Privacy Policy.


We will use your information to provide our Website to you; including facilitating scheduling; managing your account; planning and managing your schedule, appointments and events; responding to your inquiries; and for other customer service and support purposes.
We will perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others. We do this to help make our products better and to develop new products.
We will also use your information to respond to your questions or comments.
We may contact you to inform you about changes in your services, our service offering and other important service-related notices, such as changes to the Notice or about security or fraud notices.
We will use your information to protect our rights and interests as well as the rights and interests of our Users and any other person, as well as to enforce this Notice or our Terms of Use.
We may use your information to comply with applicable legal or regulatory obligations, including complying with requests from law enforcement or other governmental authorities, or in legal proceedings involving Okeh.

 

With Whom We May Share Your Information

We do not sell your information to any third parties or disclose it in exchange for money or other valuable consideration. We do not share your Personal Data with others except as indicated within this Notice, or when we inform you and give you an opportunity to opt-out of having your Personal Data shared.
We may share information we collect about you, including Personal Data, in the following ways:
With third-party Service Providers, agents, contractors, or government entities.
We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with providing services to you:
We may engage Service Providers to process credit card transactions or other payment methods. We may also engage Service Providers to provide services such as monitoring and developing Okeh services; aiding in communications, infrastructure, and IT services; customer service; debt collection; analyzing and enhancing data. These Service Providers may have access to your personal or other information in order to provide these functions. In addition, some of the above-listed types of information that we request may be collected by third-party Service Providers on our behalf.
We may share information with Service Providers and government entities for legal, security, and safety purposes. This includes sharing information in order to enforce policies or contracts, address security breaches, and assist in the investigation of fraud, security issues, or other concerns.
We require Service Providers to agree to take reasonable steps to keep the Personal Data that we provide to them secure. We do not authorize them to use or disclose your Personal Data except in connection with providing their services.
Affiliates.
We may disclose information to current or future affiliates or subsidiaries for research, marketing, and other purposes consistent with this Privacy Notice.
We may share your data if we believe that disclosure is reasonably necessary to comply with a law, regulation, legal, or governmental request; to respond to a subpoena, court order, warrant, or other legal process; to enforce applicable Terms of Use or this Notice, including investigation of potential violations thereof; to protect the safety, rights, or property of the public, any person, or Okeh; to detect, prevent, or otherwise address, security or technical issues, illegal, or suspected illegal activities (including fraud); or as evidence in litigation in which we are involved, as part of a judicial or regulatory proceeding.
If you are using Okeh as a paid member of an organization or using your organization’s email domain (thereby representing yourself as a member of the organization), we may share your email address and plan information with an authorized agent of your company upon request in order for them to administer the account for the company.

Your Rights and Choices
Account. In order to keep your Personal Data accurate and complete, you can log in to review and update your account information, including contact and billing information, via your account settings page. You may also contact us to request information about the personal data we have collected from you and to request the correction, modification or deletion of such Personal Data. We will do our best to honor your requests subject to any legal and contractual obligations. If you would like to make a request, cancel your account or request we delete or no longer use your account information to provide you our Website, contact us at [email protected] or the address set forth at the end of this Notice. Subject to applicable law, we will retain and use your account information only as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

E-mail. As described above, if you do not wish to receive promotional emails from us, you may opt out at any time by following the opt-out link contained in the email itself. Please note that it may take up to ten (10) days to process your request. Please also note that if you opt out of receiving marketing communications from us, we may continue to send to you service-related emails which are not available for opt-out. If you do not wish to receive any service-related emails from us, you have the option to delete your account.
Cookies. Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. You may also refrain from providing or may withdraw your consent for Cookies via your browser settings and via limited opt-out functions within Okeh. Your browser’s help function should contain instructions on how to set your computer to accept all Cookies, to notify you when a Cookie is issued, or to not receive Cookies at any time.
Okeh does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of the Website, Cookies are often required. For more general information on cookies, please read
 "What Are Cookies".

Third Party Analytics Services. Okeh's Privacy Policy does not apply to other websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. The Okeh does use third party services that may collect information used to identify you.
You may opt out of Google Analytics’ services using the Opt-Out feature on their website. The Google Analytics service is provided by Google Inc. You can opt-out from Google Analytics service from using your information by installing the Google Analytics Opt-out Browser tool:
https://tools.google.com/dlpage/gaoptout.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://www.google.com/policies/privacy.
You may opt out of Facebook Pixel’s services using their opt-out feature:
https://www.facebook.com/help/568137493302217. For more information on the privacy practices of Facebook, please visit their Data Policy: https://www.facebook.com/about/privacy.
Third Party Processing your payment. We use third-party services (Stripe) to process payments for any paid products and services.
We won’t store or collect your payment card details. Any card details you give will go straight to our third-party payment processor Stripe who use your personal information according to their Privacy Policy. To ensure your payment information is handled securely, they adhere to PCI-DSS standards, managed by the PCI Security Standards Council – a collaboration between brands like Visa, Mastercard, American Express and Discover.
After you place an appointment on our website you will need to make payment for the goods or services you have ordered. In order to process your payment we use Stripe, a third party payment processor.You can access their privacy policy via the following link: https://stripe.com/gb/privacy.
Stripe’s services in Europe are provided by a Stripe affiliate—Stripe Payments Europe Limited (“Stripe Payments Europe”)—an entity located in Ireland. In providing Stripe Services, Stripe Payments Europe transfers personal data to Stripe, Inc. in the US.
Additional Rights. Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal data, such as the right to complain to your local data protection authority.

Security and Storage of Information
Okeh takes the security of your personal data very seriously. We work hard to protect the personal data that you provide from loss, misuse, and unauthorized access, or disclosure. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, given the nature of communications and information processing technology, there is no guarantee that personal data will be absolutely safe from access, alteration, or destruction by a breach of any of our physical, technical, and managerial safeguards.
We retain the personal data we collect for so long as is reasonably necessary to fulfill the purposes for which the data was collected, to perform our contractual and legal obligations, and for any applicable statute of limitations periods for the purposes of bringing and defending claims.

Third-Party Links
Our Website may contain links to third-party websites and applications. Subject to your opt-out preferences (see Your Rights and Choices), we may also use third-party advertisers, ad networks, and other advertising, marketing, and promotional companies, to serve advertisements on our Website. Any access to and use of such linked websites and applications is not governed by this Notice but instead is governed by the privacy policies of those third parties. We do not endorse these parties, their content, or any products and services they offer, and we do not endorse these parties, their content, or any products and services they offer, and we are not responsible for the information practices of such third-party websites or applications.

Users Outside the USA
If you are an individual located in the European Economic Area, the United Kingdom, Canada or another jurisdiction outside of the United States with laws and regulations governing personal data collection, use, and disclosure that differ from United States laws, please be aware that information we collect (including through the use of methods such as Cookies and other web technologies) will be processed and stored in the United States or in other countries where we or our third-party Service Providers have operations. By submitting your personal data to Okeh and using Okeh, you expressly consent to have your personal data transferred to, processed, and stored in the United States or another jurisdiction which may not offer the same level of privacy protection as those in the country where you reside or are a citizen.

CCPA Privacy Rights
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Okeh does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

 

Changes to This Privacy Policy
This Privacy Policy may change if there is a material change to the way information is handled at Okeh, or to clarify our Notice or adjust clerical errors. If any changes are made, we’ll post them on this page, so please be sure to check back periodically. If you continue to use Okeh after those changes are in effect, you agree to the revised Privacy Policy.

This policy is effective as of 2020-08-18

 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

 

Contact Us
If you have any questions or comments about our Privacy Policy, do not hesitate to contact us at [email protected] 
For questions or comments outside of the Privacy Policy, please contact us as [email protected]