Shipping & returns
If your dress is in stock upon ordering, standard delivery time will be 1-2 weeks depending on your location. If your ordered dress is not in stock, we will contact you with a delivery date.
All shipping destinations within Canada ships free of charge with Canada Post as standard ground shipping for orders over $100.00.
All international orders ships with UPS or DHL.
Please advise us if you would like to use a different shipping courier.
Internationals shipping- please call for a quote for shipping cost. You will be responsible for your country’s additional duty and tax costs. Lily by Lyla is not responsible for charges collected by the country’s government.
If you require express shipping, we can offer next day or same day shipping. We will do our best to expedite the order and get your dress delivered before your event. Please contact us to confirm pricing, availability and delivery.
We can offer drop shipping with most designers for dresses that are custom ordered. You will be responsible for all duties, taxes and shipping.
Taxes & Duties
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise and will be displayed on the Order Summary page.
No additional duty charges will be applicable to shipments within North America unless you are wanting the item to be drop shipped directly to your home from the vendor.
We cannot ship to P.O. Boxes
You may only ship to one address per order.
Returns policy for orders:
- All dresses are final sale.
- It is important to understand that our dresses are made to order, and once the tailoring process has began the materials already cut cannot be reused. Yet once you place your order, you still have time to cancel in case you change your mind. Please read carefully our cancellation policy:
- Unpaid orders, meaning orders saved for later payment, will be cancelled automatically after 24 h.
- Orders cancelled 12 to 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 60% of the product purchase price, in order to cover the material cost.
- Once your order has been shipped, cannot be cancelled.
If you would like to cancel your order, please contact customer service at [email protected]